As part of our commitment to social responsibility, our team took on — entirely on a pro bono basis — the case of a client who fell victim to a cross-border banking fraud that resulted in the loss of his entire life savings of SAR 482,594.91.
The Case
The case concluded with a unanimous decision by the Appeals Committee for Banking Violations and Disputes obliging the bank to return the full amount subject of the fraud to the client's account.
Our Legal Arguments
Our team relied on a number of legal arguments and defenses, most notably:
- The bank's violation of the Apple Pay Card Issuer Functional Requirements issued by Apple.
- The bank's violation of the Zero Liability principle.
- The bank's negligence in detecting the unusual behavior compared to the client's spending pattern.
- The discrepancy between the client's geographic location and the location from which the fraudulent transactions were executed, despite the client enabling the bank's application to access his precise location.
- The inadequacy of the precautionary procedures applied by the bank compared to those applied by another bank holding a similar license and subject to the same regulations and instructions.
Outcome
This success reflects our commitment to fulfilling our social duty, and confirms our team's ability to handle highly complex financial fraud cases.
Authority
First Circuit — Appeals Committee for Banking Violations and Disputes, Riyadh
Decision No.
1217 / 2025
Decision Date
27 Safar 1447 H — 21 August 2025
First Instance
The bank was ordered to pay SAR 96,500 only
Final Ruling
First-instance decision overturned; the bank was ordered to repay the full amount of SAR 482,594.91 — decided unanimously
Key Finding
The bank's gross error in applying the Regulatory Guide to Combating Fraud — fraud indicators included cards ending 5349 and 2347 added to Apple Pay on a device outside the Kingdom and flagged as high-risk, raised purchase limits, and 35 international transactions executed within a short period without any action by the bank's security systems
The bank's gross error absorbs the client's error, and the bank's liability for the disputed transactions is therefore established.
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